Frequently Asked Questions
Everything you need to know about your Moleskine orders and products.
How long does shipping take for customized notebooks?
Standard shipping usually takes 3-5 business days, but please allow an additional 2-3 days for personalized embossing or custom cover designs.
What is your return policy?
You can return any unused items in their original packaging within 30 days of receipt. Please note that personalized or customized products are non-returnable.
Do you offer international shipping?
Yes, we ship to over 60 countries worldwide. Shipping costs and delivery times vary based on the destination and will be calculated at checkout.
What paper weight is used in Moleskine notebooks?
Our classic notebooks typically feature 70 g/m² acid-free paper, while our Art Collection and sketchbooks use heavier weights ranging from 120 g/m² to 200 g/m².
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.